FREE SIGN UP! NEWSLETTER

Return policy


RETURNS AND CANCELLATIONS

Returns are admitted provided the article is in perfect condition, in its original packaging and no more than 30 days have lapsed since the date of purchase.
Full refund will be carried out by the same means as payment was originally made, within 14 calendar days as of receipt of the merchandise.

Returned items must be sent to our Return Service Center at purchaser’s expense, along with purchase receipt .

Pia
C/ Verdi, 3
08012 Barcelona
Spain

In the event of defective articles due to a manufacturing flaw, Pia will replace the article with a new one with identical characteristics.
In the event of any incident in the receipt of your order, please contact Pia by mail hola@piamat.com

PRODUCT INSPECTION

Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment. Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service Team has handled your return. You also have the right to keep the defective product and ask for a reduction of the price.

AVAILABILITY & OFFER VALIDITY

We endeavour to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will of course be refunded.

The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur.

We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.

ORDERING

The online store is open 24 hours a day. However, the store can be closed due to maintenance. For your convenience, we endeavour to execute such work in the night time.

In order to shop at online shop you must be at least 18 years of age and possess a valid credit card accepted by us. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement.

You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 30 days as of the day following the delivery of the product.

We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:

  • Your payment information is incorrect or not verifiable;
  • Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
  • There was an unintentional error on the Website; e.g. a payment error etc;
  • We have reason to believe you are a minor under the age of 18.

 

AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?

The moment you click “Place order” and the receipt is displayed on your screen, you are bound by your offer, however, please see “Returns and Cancellations”.

The receipt you receive is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement.

If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the time that the order confirmation is sent.

If you made an error when placing your order, please contact our Customer Service Team who will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping bag.

FRAUD SCREENING

In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening your offer to prevent fraud.

PAYMENT METHODS

We accept the following payment methods:

  • MasterCard
  • VISA
  • American Express
  • PayPal

Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.

CREDIT CARD VERIFICATION NUMBER

To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.

PAYMENT PROCESSING

When your order and data have been verified and your ordered products leave our stock for shipping, the payment will be deducted from your account. Please note that your billing address must be entered exactly as it appears on your bank statement.

PRICES & TAXES

All prices on products, shipping charges and other services include VAT. The shipping charge is added per order. Please go to “Shipping Charges” for details concerning the charges. We will always inform you of the total price, including all taxes and other costs such as fees and possible delivery costs.

The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We endeavour to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.